Ben Mendez

You can cancel your Direct Debit with one of our advisors or with your bank or building society. You should cancel it at least 4 working days before your next payment is due. That’s so we can let y...

If you are a energy customer and want to change the date we take your monthly Direct Debit, you can do this in your online account. We'll need five full working days to make changes to your Direct ...

If you'd like to set up a monthly Direct Debit, then visit My Account and simply follow the steps below:  Log into My Account Select the ‘Bills and Payments’ tab at the top of the screen Click 'A...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

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This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...